Shipping & Returns
Shipping rates are based on your zip code, providing the lowest possible rates via USPS. Additionally there may be a couple options for you expedite your shipping speed for an additional charge. Canadian orders will be shipped USPS and may incur a tax/fee while going through customs. We do our best to provide accurate Harmonized Codes to accelerate the customs process, but delays of several weeks have been experienced in the past. While this is rare, please be patient, or visit your local post office with your USPS tracking number to see if anything is owed.
Sometimes things just don’t workout. Hey, it happens and we can help!
First, CyclepathPDX will not accept unauthorized returns. Please contact us to obtain a return authorization number.
You have to contact us within 30 days of purchase.
Customers (you) are responsible for all return shipping costs unless there is a defect or an incorrect written description. Products purchased including with a free shipping offer will be credited less our original shipping cost. All items being returned must be in new condition, never assembled, used or played with, in the original box and with the manufacturer packaging. Orders returned for reasons other than defect or an incorrect written description will not receive a refund on the shipping charge.
Additionally, from time to time small parts go missing or things get banged up in shipping. If there are damaged or missing parts upon receipt of your order,there are two things that could happen.
1) CyclepathPDX will send the replacement part(s) or item(s) at no additional cost.
2) The manufacturer will send the replacement part(s) or item(s) at no additional cost.
Please contact us with any questions or concerns and we will promptly assist you!